At phswerte, your privacy matters. This page explains exactly what personal information we collect, why we collect it, how it is used, and the rights you have as a registered member on our Philippines online gaming platform.
When you create an account on phswerte, we collect your full name, date of birth, email address, mobile number, and residential address in the Philippines. This information is required to verify your identity, confirm your eligibility to play, and keep your account secure. We do not collect more than what is necessary for these purposes.
To process deposits and withdrawals in Philippine pesos, we collect transaction details such as your payment method type, transaction reference numbers, and account identifiers linked to your chosen local payment channel. We do not store full card numbers or online banking credentials on our servers. All payment data is handled through encrypted, PCI-compliant processing partners operating within the Philippines. This information is retained only as long as required by applicable financial regulations and our internal audit obligations.
We automatically record information about how you use the phswerte platform, including the games you play, session durations, device type, operating system, browser version, and IP address. This data helps us improve platform performance, personalise your experience, and detect unusual activity that may indicate fraud or a security breach. Activity logs are stored securely and are not shared with advertisers or unrelated third parties. You can request a summary of your activity data at any time by contacting our support team.
When you contact our customer support team — whether through live chat, email, or any other channel — we retain records of those conversations to help resolve your query efficiently and to improve our service quality over time. These records may include your account details, the nature of your enquiry, and any documents you submit for verification purposes. Support records are accessible only to authorised phswerte staff and are not disclosed to external parties except where required by law. We keep communication records for a period consistent with our legal and regulatory obligations under Philippine law.
To ensure that our services are accessed only from eligible locations within the Philippines, we may process general location data derived from your IP address. We do not use GPS-level location tracking or collect precise physical location data from your mobile device without your explicit consent. Device signals such as screen resolution and connection type are used solely for optimising the mobile experience on the phswerte platform. This information is anonymised wherever possible and is never used to build individual behavioural profiles for advertising purposes.
As a registered member based in the Philippines, you have clear rights regarding the personal information phswerte holds about you.
You may request a copy of the personal data we hold about you at any time. We will respond to verified access requests within a reasonable timeframe in accordance with applicable Philippine data protection regulations. Simply contact our support team to initiate a data access request, and we will guide you through the process step by step.
If any of the personal information we hold about you is inaccurate or out of date, you have the right to request a correction. You can update basic account details directly through your profile settings, or contact our support team for assistance with more complex corrections. We aim to process all correction requests promptly and will confirm once the update has been made.
You may request the deletion of your personal data, subject to our legal obligations to retain certain records under Philippine financial and gaming regulations. Where deletion is not possible in full, we will explain which data must be retained and for how long. Accounts that are closed will have their data anonymised or deleted in line with our data retention schedule.
You have the right to object to certain types of data processing, including the use of your information for direct marketing communications. If you no longer wish to receive promotional messages from phswerte, you can opt out at any time through your account notification settings or by contacting our support team directly. We will honour all valid objection requests without delay.
phswerte does not sell your personal information to any third party, full stop. We share data only with trusted service providers who help us operate the platform — such as payment processors, identity verification partners, and technical infrastructure providers — and only to the extent necessary for them to perform their services. All third-party partners are bound by strict confidentiality agreements and are required to handle your data in accordance with applicable Philippine data protection law.
We may also be required to disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally obligated to do so. In such cases, we will disclose only the minimum information required and will notify you where permitted by law. We do not share your data with overseas entities unless adequate data protection safeguards are in place and the transfer is permitted under Philippine regulations.
The phswerte platform uses cookies and similar technologies to keep you logged in, remember your preferences, and analyse how the platform is used so we can continue to improve it. We do not use third-party advertising cookies or cross-site tracking technologies. Essential cookies are required for the platform to function and cannot be disabled, but you can manage non-essential cookies through your browser settings at any time.
Session cookies are deleted automatically when you close your browser, while persistent cookies remain on your device for a set period to improve your next visit. If you disable all cookies, some features of the phswerte platform may not work as expected. For a full list of the cookies we use and their purposes, please contact our support team or visit our FAQ page.
If you have any questions about how phswerte handles your personal data, or if you would like to exercise any of your data rights, our support team is available around the clock to assist Filipino players. You can also find answers to common privacy questions on our FAQ page.